The platform collects only the information needed to operate and improve the services, meet legal duties, and support account management.

Personal data collected may include:

• Identification and contact details: name, date of birth, residential address, email, phone.
• Account and service data: username, preferences, activity logs, responsible gambling settings.
• Transaction details: payment method, tokenised payment identifiers, deposits, withdrawals, and records required for anti-money laundering compliance.
• Verification records: identity documents, biometric checks where permitted, sanctions and politically exposed person screening outcomes.
• Device and usage data: IP address, browser, operating system, device identifiers, session information, online behaviour on our websites and apps.
• Communications: support messages, complaints, survey responses.

Security measures:

• Encryption in transit and at rest for sensitive data.
• Strict access controls, multi-factor authentication for privileged accounts, and role-based permissions.
• Network monitoring, logging, and regular security testing.
• Vendor due diligence and contractual safeguards for processors.

User rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles include:

• Access to personal information.
• Correction of inaccurate, incomplete, or out-of-date information.
• Request deletion when the data is no longer required, subject to legal retention duties.

The company operates in line with Australian privacy law, the APPs, and relevant data security standards used internationally.

Personal information is used only for lawful and transparent purposes, including:

• Account creation, identity verification, and responsible gambling tools.
• Processing deposits, withdrawals, and refunds.
• Operating and maintaining services, troubleshooting, and service improvement.
• Risk management, fraud prevention, chargeback handling, and security checks.
• Analytics and performance measurement to improve the online experience.
• Direct marketing in line with the Australian Privacy Principles, offering easy opt-out options.
• Meeting legal and regulatory obligations, including the Anti-Money Laundering and Counter-Terrorism Financing Act.

Processing is limited to what is necessary for the stated purposes and is supported by consent and other lawful grounds where applicable.

Users can access, update, or request deletion of personal information by:

1. Using account settings to edit profile and preferences.
2. Submitting a request to the Privacy Officer via the support channels published on the website.

Process and timing:

• Identity verification may be required before actioning a request.
• Responses are generally provided within a reasonable period, usually within 30 days.
• Requests may be refused where required or permitted by law, and reasons will be given when possible.
• Deletion requests will be honoured where the data is no longer needed and not subject to retention obligations, such as AML/CTF record-keeping.

By using the platform, the user consents to security checks and to payment data processing by authorised payment providers for transactions and fraud control.

The services are intended for persons aged 18 and over. Registration and real-money activity by minors are prohibited. The operator cannot confirm age without appropriate documents and reserves the right to request verification at any time. If personal data of a minor is identified, the account will be suspended and the information deleted where lawful. A parent or guardian may contact support to request deletion of a minor’s data.

Personal information may be stored or processed outside Australia where service providers or partners operate, including in the EU/EEA, the United Kingdom, the United States, and the Asia-Pacific region. By using the site, the user consents to international transfers for the purposes described in this policy. Reasonable steps are taken to ensure overseas recipients protect the information in a manner consistent with the Australian Privacy Principles, using contracts, technical safeguards, and confidentiality obligations.

This section sets out limits and clarifications that may affect how the rules in this policy apply. To the extent permitted by law, operational needs, regulatory changes, or court orders may require adjustments to data handling. The disclaimer applies once the user accepts this policy by continuing to use the services, by electronic acceptance, by signature when provided, or by other forms of accession recognised by law. Nothing in this section limits non-excludable rights under Australian law.

Cookies are small files stored on a user’s device that help websites remember settings and understand how services are used.

The site uses cookies and similar technologies for:

• Statistics and measurement of site performance.
• Behaviour analysis to detect issues and improve reliability.
• Personalisation of content and settings.
• Improving site functionality and security.

Cookie retention: up to 1 year, unless a shorter or longer period is required for security or compliance. Users can manage cookies via browser settings or the site’s consent tools, noting that some features may not operate as intended if certain cookies are disabled.

Use of the services constitutes full acceptance of this Privacy Policy. If the user does not agree, the services should not be used. The current version published on the website prevails over any previous versions and applies to all ongoing collection and processing of personal information.

Personal information may be shared in limited circumstances with third parties, including:

• Payment service providers, banks, and chargeback handlers.
• Identity verification, sanctions screening, and fraud prevention vendors.
• Cloud hosting, cybersecurity, analytics, and customer support tools.
• Professional advisers and insurers.
• Law enforcement, regulators, courts, or dispute resolution bodies when required by law or to protect rights.

A list or description of key processors is published on the site or available on request, and users will be informed of the purpose and scope of sharing where required. Providing data for these purposes constitutes consent to such disclosures to the extent consent is needed.

The site may contain links to external websites and services that operate under their own privacy policies. The operator is not responsible for how those parties collect, use, or disclose personal information. Users should review the privacy notices on any external website before providing personal data or using their services.