Responsible Gaming

Gambling always carries the risk of losing money. This is a fundamental truth every player must understand before placing a bet. At Casinonic, we believe informed players make better decisions about their gaming activities.

You can control your betting behaviour through several practical measures. Set a budget before you start playing and stick to it. Never gamble with funds meant for essential expenses like rent, bills, or groceries. Take regular breaks during gaming sessions to maintain perspective.

Time limits are just as important as financial boundaries. Decide in advance how long you will play and honour that commitment. Our platform provides tools to help you track both time and spending.

Gambling should enhance your leisure time, not create anxiety or financial problems. If you find yourself chasing losses or gambling beyond your means, it may be time to reassess your habits. Your financial and emotional wellbeing must always come first.

Gambling addiction is a serious condition that affects many Australians each year. Recognising the warning signs early can help you or someone you care about seek support before the problem worsens.

Key indicators of gambling addiction include:

• Spending more money or time on gambling than you originally planned
• Borrowing funds or selling possessions to finance betting activities
• Lying to family members or friends about your gambling habits
• Neglecting work, study, or family responsibilities due to gaming
• Feeling restless, irritable, or anxious when trying to reduce gambling
• Chasing losses by placing larger bets to recover previous losses
• Using gambling as an escape from stress, depression, or other problems
• Experiencing relationship conflicts caused by your betting behaviour
• Feeling guilty or ashamed about the amount you gamble
• Finding it difficult or impossible to stop even when you want to

If you recognise several of these signs in yourself or someone close to you, professional help is available. Gambling addiction responds well to treatment when addressed promptly.

Preventing and addressing gambling addiction requires practical action and honest self-assessment. Casinonic supports players who want to maintain healthy gaming habits through education and accessible tools.

Practical recommendations to prevent gambling addiction:

• Set strict deposit limits on your account and review them regularly
• Use session time reminders to avoid extended playing periods
• Never gamble when feeling stressed, depressed, or under the influence of alcohol
• Keep a record of all deposits and losses to maintain awareness
• Take advantage of self-exclusion features if you feel your control slipping
• Discuss your gambling activities openly with trusted friends or family
• Ensure gambling never interferes with work, relationships, or essential responsibilities
• Seek professional advice at the first sign of problematic behaviour
• Join support groups where you can share experiences with others
• Remember that gambling is entertainment, not a way to earn income or solve financial problems

Our customer support team can help you activate any of these protective measures. Taking action early shows strength, not weakness.

Professional support services are available throughout Australia for anyone struggling with gambling addiction. These organisations offer confidential assistance, counselling, and practical resources to help you regain control.

Main support organisations in Australia:

• Gambling Help Online – Free, confidential support available 24/7 via phone (1800 858 858), webchat, or email at www.gamblinghelponline.org.au
• Lifeline Australia – Crisis support and suicide prevention services available 24/7 on 13 11 14 or visit www.lifeline.org.au
• Gamblers Anonymous Australia – Peer support meetings held regularly across the country, find local meetings at www.gamblersanonymous.org.au
• Financial Counselling Australia – Free financial advice and support for gambling-related debt at www.financialcounsellingaustralia.org.au
• Beyond Blue – Mental health support addressing anxiety and depression linked to gambling at www.beyondblue.org.au or call 1300 22 4636

These services are staffed by trained professionals who understand gambling addiction. Reaching out is the first step towards recovery.

If you are experiencing difficulties with gambling addiction, our customer support team is here to help. We can guide you through account restriction options, self-exclusion processes, and connect you with appropriate resources.

Ways to contact Casinonic support:

• Live Chat – Available directly through your account dashboard for immediate assistance
• Email Support – Send detailed enquiries to our dedicated support email address
• Help Centre – Access comprehensive guides on responsible gaming tools and account settings
• Account Settings – Manage deposit limits, session reminders, and self-exclusion directly through your profile

Our team treats all enquiries with complete confidentiality and respect. Your wellbeing is our priority, and we are committed to supporting responsible gaming practices for all Australian players.